• The owner of this website is Millivres Prowler Ltd (Unit M Spectrum House, 32-34 Gordon House Road, London, NW5 1LP, UNITED KINGDOM).
• You must be 18 years old or over to use this site. If you do not qualify, please do NOT use this site.
• You have the sole responsibility for all actions you undertake on this website. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You must not permit (either directly or indirectly) anyone to use your account.
• We will NOT pass your personal details or payment information on to any third party.
• You undertake that all details provided for the purchase of goods/services are legal and correct and that any debit/credit card used is your own and there are sufficient funds to cover the cost of goods/services ordered.
• If there are any changes in the above details it is your responsibility to inform us as soon as possible.

• We do not accept liability for any errors or omissions on our website and/or in our marketing materials, and reserve the right to change information, prices and descriptions of listed goods, products and services at any time.
• We will do our best to correct errors and omissions as quickly as possible after being notified of them.

• The delivery time stated in which you will receive your order is approximate. All goods will be sent to the delivery address given by you and stated in the order confirmation. Please note your goods may be sent to you in instalments. You will not be charged additional postage in this event.
• If your delivery address is outside the U.K you may be liable for import duties or taxes, which are levied once a shipment reaches your country. Any such additional costs for customs clearance must be paid by you. If you have any queries regarding this, we advise you to contact your local customs office. We are not responsible for any charges incurred.
• Please note that when shipping goods across international borders they are liable to be opened for inspection by customs authorities. If seized by your local customs office, we will NOT be liable to refund or replace the order in any part.
• We shall have no liability to you for any delay in the delivery of products ordered to the extent that the delay is due to any event outside our reasonable control.

• It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic ‘fingerprints’ of every order placed on our website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.
• We reserve the right to terminate this Agreement and to suspend or terminate your access to the Site immediately and without notice to you if: 1) you fail to make any payment to us when due; you breach the terms of this Agreement. 2) When requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity. 3) We suspect you have engaged, or are about to engage, or have in any way been involved, in fraudulent or illegal activity on the site.
• These terms and conditions supersede any and all other conditions, commitments, agreements relating to your purchase and are subject to laws and jurisdiction of U.K law.

We strive to offer our customers the highest quality products from a vast range of items. However, if, in the unlikely event that you receive a product that is faulty, incorrect or unwanted, you may return it to us. Our returns policy is valid for 21 days from the date that the item is shipped to you.

If you receive a product that is faulty, incorrect or unwanted:

• Please contact us to obtain a return authorisation.
• Please include the reason for the item’s return to ensure that your query is dealt with efficiently by our returns department.
• Once received, we will contact you to let you know what the next step will be.

We are unable to accept returns for unwanted goods if they have been used. For hygiene reasons, we are unable to accept any returns on sex toys or underwear that have been opened. Please note that if you receive a faulty or incorrect item, you will be provided with a freepost address to send the item(s) back. Your statutory rights are not affected.

All of our orders are sent via the Royal Mail from our fulfillment centre in London. Orders are sent via standard delivery. Orders over the value of £50.00 are sent via recorded delivery due to their high value. Please note that recorded delivery items will require a signature upon delivery. If no one is available to sign for a parcel, it will be returned to your local sorting office for you to collect at your earliest convenience.

All parcels sent by us are sent in plain and discreet packaging. There is no indication as to what is inside the package or where you have bought the item/s. Your purchase will display as either Millivres Prowler Ltd or Malexpress Ltd on your credit or debit card statement. All transactions are SSL protected.

All credit and debit card payments are handled by SECPay, a third party secure payment service provider. When you place your first order with us, we may contact your card's issuing bank to confirm that your credit card is valid, and has not been reported as lost or stolen. This is communicated via a £1 authorisation. However, we do not actually proceed with the charge. This will not appear as a charge on your credit card statement. This is simply a security measure we use to protect our customers.

Should you wish to cancel your order prior to dispatch or make changes to it, you may do so by calling our customer services team on 0845 430 9112, who will be happy to help you with your query.

Our postage and packaging rates are as follows:

Please note that all postage and packaging charges are made in GBP sterling (£).